Travellershop.com.au Returns Policy
If you have changed your mind, we offer exchanges on most products within 14 days of purchase.
- Products can be exchanged in store or via return shipping for online purchases.
- You are required to present a either a hardcopy or electronic copy of the Tax Invoice.
- The returned product must be in saleable condition, unworn or unused with all original packaging or tags attached and where the product seal and packaging is not broken or tampered with.
- Exchanges should be to the value of the original purchase.
To exchange a product purchased in store or online, simply return the product to our store in person within 14 days of the purchase date.
Online purchase exchanges – Return Shipping
When purchasing online we ask that you choose carefully as we do not pay for the cost of return shipping and we do not pay for the cost to ship an exchange product to you. These costs are borne by the customer.
Contact our store to speak with a team member for further advice and to discuss arrangements on how to best facilitate a product exchange.
Faulty or defective products
Under the Australian Consumer Law (ACL), products must be of acceptable quality, safe, durable, and free from defects. If an item fails to meet these consumer guarantees, you are legally entitled to a remedy—such as a repair, replacement, or refund. Your rights depend on whether the defect is considered minor or major.
A refund or exchange may be made if the product has a major problem in which:
- The product has a problem that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- Is significantly different from the sample or description; or
- Does not do what we said it would, or what you asked for and cannot be easily fixed.
If you find you have a faulty product, contact our store to speak with a team member for further advice and to discuss arrangements around how to best deal with a remedy- such as a repair, replacement of refund.
Australian Competition and Consumer Commission - Refund and Returns